Do I need an account to shop on Fufatrade?

 register within 1 minute or login with your Facebook account if you do not have an existing account.

What do I do if my item develops a fault after the duration for return policy ?

Most of Fufatrade mall products come with brand warranty, and you can contact the service provider to activate this. See about warranty here

How do I join Fufatrade?

Its Easy To Join Us if:

  • You are a Brand owner or authorized distributor
  • You want to have exclusive access to dedicated Fufatrade campaigns
  • You want to benefit from higher overall visibility and additional Seller tools
Make Your Choice On Which Of The Programs You want to sell on 
The Fufatrade marketplace OR The Fufatrade Vendor Program? see details here.

How do i pay on Fufatrade

You can choose from the different payment methods available on Fufatrade: 

  • Cash on Delivery (Pay via POS or Cash when Fufapickup delivers)
  • Credit/Debit Card
  • Fufapay

You can find the payment methods during the final step of checkout in detail. see how to pay HERE contact our Customer Service for assistance.

How do I place an order or Buy an item i like on Fufatrade?

Shopping on Fufatrade is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Buy Now' to add this product to your cart. if you are still shopping and not ready to check out yet use the 'ADD TO CART' button
  • Click on 'PLACE ORDER and CHECKOUT' in the pop up
  • or click 'Cart' in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.

Are all products on Fufatrade original and genuine?

Yes, we make sure to give our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately deleted from Fufatrade.

Please if you think a product listed on our website does not meet these standards. contact us here 

Can someone pick up an item on my behalf?

Yes. But Please ensure the person representing you has your tracking number.

If I prepaid for an item, can I still return it?

Yes. we will refund you 100%. please this will only be when package is in same and perfect condition. you can read our refund policy Here.

Can I open my package before making a payment or reject/return my item?

Payment must be made before packages are opened. Yes, you can always return this item within the returns timeline. read details of your invoice during order.

When i make more than one order, Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.